Page 12 - FLIPBOOK FILE - English - 2018 Guest Experience Brochure
P. 12


         The Guarantee                        by credit card and are processed
         CanaDream guarantees that our      •  Prepaid credit cards are not
         fleet is of the highest standard in   accepted
         Canada with features that are      •  Deposits are refunded when the
         exclusive to CanaDream.              vehicle has not been involved in
                                              an incident and is returned in a   HOURS OF OPERATION
         Reservations                         clean and undamaged condition,
         A $500 deposit is required upon      complete with all equipment.       •  May 1 – Sept. 30:  8.00 am – 6.00 pm
         booking.                                                                 Monday through Sunday
                                            Group Bookings                       •  Oct. 1 – Apr. 30:  8.00 am – 5.00 pm
         Payments                           CanaDream is happy to welcome         Monday through Saturday*
         Full payment is required 30 days   group bookings for all our unit      •  CanaDream schedules pick ups from
         prior to departure. Payment can    types with the following changes      1.00 pm to 4.00 pm daily.
         be made by MasterCard, Visa or     to our regular terms and
         American Express credit cards. All   conditions for groups of 5 or more   Please complete your online check
         Guests must present a valid credit   vehicles. A deposit of $500 per    in prior to arriving at your pick-up
         card at the time of pick up        unit is required upon confirmation   location. Call us on the morning of
         (see section on Security Deposit).  of the booking. Full payment        your pick up to schedule your
                                            is required 90 days before
         Cancellation Policy                departure.                           pick-up time.
         Booked and cancelled within 5      Group Cancellation Policy            • Drop off is from 8.00 am – 10.00 am
         days is “No Charge” when                                                • Late charges for drop offs after
         departure date is greater than 45   •  Over 180 days prior to departure:    10.00 am will apply.
         days from booking date. Bookings     $500 per vehicle booked
         cancelled more than 5 days after   •  179 – 60 days prior to departure:     *  Sunday pick up/drop offs are available at an
                                                                                  additional cost  per pick up or drop off.
         booking date are subject to          50% of the charges
         the following cancellation charges:  •  Under 60 days:  Full payment

         •  Over 45 days prior to           Transfers
           departure:  $100                 Transfer to and from airport or     before proceeding with repairs.
         •  45 – 15 days prior to           airport hotels is included on your   Replacement parts, together with
           departure:  $500                 day of pick up or drop off except in   purchase receipt, must
         •  14 – 08 days prior to           Montreal where a transfer fee       be returned to the drop-off
           departure:  $750                 applies.                            station for reimbursement. Guests
         •  7 days prior to departure and no                                    assume full responsibility for
           shows:                           Early Returns/Unused                damage to tires and
           100% of the total charges.       Kilometres                          undercarriage. Oil, tire pressure
                                                                                and coolant must be checked at
         Minimum Booking Duration           Sorry, there are no refunds for     each refueling. Costs for oil will be
                                            early returns or unused kilometres.
         A 7 night minimum booking                                              refunded upon presentation
         duration applies.  We are happy for   Repairs/Maintenance              of receipts. The Company’s
         Guests to travel for fewer than    Responsibility                      responsibility is limited to
         7 nights, subject to the minimum   Our fleet of vehicles is in top     the refund of the daily gross rate,
         booking charge applicable at time   mechanical condition. In the       or portion thereof, if the
         of booking.                        unlikely event that a mechanical    breakdown repair is longer than
                                                                                48 hours.
         Security Deposit                   failure occurs, Guests are
                                            authorized to proceed with
         •  Guest bookings require a        necessary repairs up to $100. For
           security deposit of $750 ($1,500   expenses over $100, Guests are
           for drivers 21 to 24 years)      requested to telephone
         •  Security deposits must be made   CanaDream for authorization
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