Page 13 - Guest Experience Brochure 2016
P. 13


Driving License/Driver’s Age           One-way bookings must be              location. There is no provincial tax
•	 All drivers must possess a          reserved and confirmed in             in Calgary, Edmonton or
                                       advance and the following             Whitehorse. Tax is calculated on
  driver’s license valid for the       drop-off fees apply:                  the gross amount of the booking.
  entire booking period                •	 One-ways between all               Kilometre Plans
•	 An international driver’s license                                         •	 To upgrade your kilometre plan
  is not required by CanaDream           CanaDream locations — $850
  but Guests may find it useful        •	 One-ways are not available from      from 100km/night to 160km/
•	 Minimum driving age is 21 years                                             night add $20.00/night
•	 Only drivers listed on contract       or to our Edmonton location         •	 To upgrade your kilometre plan
  are allowed to drive                 •	 Special or unique one-ways           from 100km/night to 250km/
•	 Additional Driver Fee:  $5.00 per                                           night add $48.00/night
  night for each additional driver       across North America may be         •	 Individual or additional
•	 Driving in the USA:  $10.00 per       available on request.                 kilometres: $0.37
  night for each vehicle entering                                            Please Note: There is no refund for
  the United States including          Commercial Guests                     unused kilometres.
  Alaska. In the event CanaDream       CanaDream vehicles may be
  is not made aware of travel in       booked for commercial purposes        Smoking Policy
  the USA and an incident occurs,      if special prior approval is          Our vehicles are smoke-free. If you
  the insurance coverage               obtained.                             choose to smoke, a minimum
  will be void and the Guest will                                            $500.00 cleaning charge will
  be fully responsible for all costs.  Responsibility                        apply.
                                       If, for any reason beyond the
Travel in Restricted Areas             Company’s control, the reserved       Pets
Please refer to the Travel in          vehicle is not available,             Sorry, while we love pets, we are
Unauthorized and Prohibited            CanaDream reserves the right to       unable to allow animals of any
Areas section on the Insurance         substitute a vehicle of equivalent    kind to travel in our motorhomes.
Coverage page.                         value or offer a higher               * Terms and Conditions may
                                       rated vehicle at no additional cost.  change without notice
Preparation Charges                    Should a lower rated vehicle be
The preparation charge of $55 is       substituted, the Company’s only
included in the booking cost. This     responsibility is to refund
includes transfers to and from the     the difference between the two
airport and airport area               vehicles. Although this is
hotels (with the exception of          infrequent, accidents or
Montreal where a transfer fee of       mechanical repairs may force
$90 return will be charged), and       substitutions.
vehicle preparation (including first
supply of propane).                    Fuel
                                       CanaDream makes no
Convenience Kit Fees                   representation as to fuel
Convenience kits are charged at        consumption. Vehicles are
$85 per person per booking. Our        supplied with a minimum 1/4
convenience kit includes dishes,       tank. If the Guest returns with less
cookware, pillows, linen, towels,      fuel than on departure,
blankets/comforters.                   he/she will be charged for that
                                       amount of fuel plus a refuelling
One-way Drop-off Fees                  surcharge. There is no refund
Based on availability, we offer        if Guest returns with more fuel
one-way bookings to and from all       than on departure.
of our CanaDream corporate
locations.                             Sales Taxes
                                       Applicable sales taxes (GST, PST,
                                       HST) will apply based on pick-up
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