Page 14 - FLIPBOOK FILE - English - 2018 Guest Experience Brochure
P. 14

FREQUENTLY ASKED QUESTIONS


         When and where can I pick up and    you drain the coach battery, you will   Is insurance included in my
         drop off my CanaDream vehicle?      still be able to start the engine and   RV vacation cost?
         CanaDream has locations in          drive, which recharges the coach   Yes. All CanaDream Guest bookings
         Vancouver, Whitehorse, Calgary,     battery system.                    include $5 million public liability and
         Edmonton, Toronto, Montreal and     All vehicles have the facility to plug   property damage insurance. The
         Halifax, with free airport transfers   into electricity. When you plug into   vehicles have a minimum $750
         available, except in Montreal, where a   electricity in an RV park, all   deductible for collision and
         fee will be charged.                equipment automatically runs off   comprehensive.
         Pick up is between 1:00 pm and      110V electricity rather than the
         4:00 pm - early pickup between      batteries. You can then use        Do you have roadside assistance
         10:00 am and noon.  Drop off is     equipment such as the microwave,   should I have a breakdown or
         between 8:00 am and 10:00 am - late   electrical outlets and roof air   accident?
         drop off is by 3:00 pm.             conditioning, which will only run off   We are happy to provide all
                                             electricity.                       CanaDream Guests with a toll-free
         Where can I drive my CanaDream                                         help line for your peace of mind. In
         vehicle?                            Where do we camp at night?         the unlikely event you have an
         Travel is allowed on all roads      RV Campgrounds                     accident or breakdown, simply
         (including gravel roads) which have a   We strongly recommend you stay in   call CanaDream’s toll-free number at
         number, except where not permitted   an RV park. Canada has an extensive   1-888-480-9781 for assistance.
         by us. Please refer to the Travel in   network of RV parks in all major
         Unauthorized and Prohibited Areas   tourist centres and most towns. RV   What type of gas mileage can
         section on our Insurance Coverage   parks offer excellent recreational   I expect with my CanaDream
         page for details of non-permitted   opportunities, plus shower and toilet   vehicle?
         roads.                              facilities. Powered sites enable you to   Fuel consumption will vary according
                                             connect your vehicle to electricity. RV   to the vehicle, road conditions, wind,
         What is supplied with my            park rates start from around $30.00/  speed, driving habits, etc. As a rough
         CanaDream RV?                       night.                             guide, you should budget around 25
         Each vehicle is supplied with a     National Parks                     litres per 100 kilometres (approx.
         CanaDream vehicle kit which includes                                   10 miles/US gallon).
         sponge, rubber gloves, bucket,      Most Canadian National Parks have
         broom, dust pan, clothes hangers,   areas set aside for camping. Some   Can I travel into the USA with my 
         cleaning rags, lighter, door mat, pliers,   parks provide shower facilities.   CanaDream vehicle?
         flashlight, multi screwdriver, water   However, except in the larger parks,   Yes. Unless USA travel has been
         hose, sewer hose and dish detergent.   most do not offer powered sites.  included at no cost, you will be
         Bedding, cutlery, plates, pots, pans,                                  charged an additional fee for each
         etc. may be reserved as an additional   Are CanaDream RVs easy to drive?  night you spend in the USA. Simply
         item (see “Optional Extras/         It is important to us that you are at   call our toll- free number at 1-888-
         Convenience Kits”).                 ease driving an unfamiliar vehicle in   480-9781 before you cross into the
                                             unfamiliar surroundings. The       United States and call us again when
         How long does the battery           overwhelmingly positive comments   you re-enter Canada. We will charge
         system last?                        CanaDream has received from        you for the nights spent in the USA
         All CanaDream RVs have a dual       thousands of Guests who have driven   when you drop off your vehicle.
         battery system. This means the      our motorhomes express surprise and
         engine battery is separate from the   pleasure at how easy our vehicles are   Can I leave my suitcase at my
         coach battery system used for       to drive.                          pick-up location?
         internal appliances such as the     Driving an RV is slightly different to   Yes. As long as you are picking up and
         fridge, lights and water pump.      driving a car. Using the           dropping off at the same location, we
         The coach battery system will last   recommendations provided in the   are happy to have you unpack your
                                                                                suitcase in your motorhome and
         approx. 6-8 hours when fully charged,   Guest Guide for your RV will ensure   leave it at your pick-up location. We
         depending on usage. The batteries   your driving experience is         are happy to store your suitcase until
         recharge when you drive the vehicle   comfortable, as you enjoy the luxury   you return. There is no charge for this
         and/or plug into a powered site.       and safety of a CanaDream RV.   service.
         The engine battery is separate — if
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